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In-House Training About Us
An HRCI Pre-Approved Training Course

Understanding Workplace Conflict and Aggression

A Guide to Causes & Avoidance of Violent Behaviour at Work

Certified & Accredited By
HRCI
No classroom schedules available at this time.
Course Options

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Why Choose Us

Understanding workplace conflict and aggression is crucial for creating a safe and harmonious environment for all employees. A well-managed workplace ensures not only productivity but also the mental and emotional well-being of the team. Understanding Workplace Conflict and Aggression Training Course is designed to address the increasing prevalence of aggression, violence, and bullying that can occur in professional settings. These behaviors are unacceptable, yet unfortunately common, and their impact can lead to serious harm to individuals and organizations alike.

This workplace conflict training course is essential for managers and HR professionals tasked with handling such issues. Participants will gain a deep understanding of the psychology behind aggression and conflict, helping them recognize the signs and reduce workplace risks. With this knowledge, you can create proactive strategies to prevent escalation and ensure the safety of your team.

By the end of the training course, delegates will feel confident in applying strategies to control aggression, defuse tension, and ensure the workplace remains a safe and productive environment. This course also covers the relevant laws and regulations that protect both employees and employers in conflict situations.

Why Choose Understanding Workplace Conflict and Aggression
Course Goals

What are the Goals?

By the end of this Understanding Workplace Conflict and Aggression Training Course, participants will be able to:

  • Understand the psychological triggers of aggression and how to manage them
  • Identify the causes of workplace conflict and the potential for escalation
  • Recognize the legal implications, including employer liability
  • Assess risks and identify early warning signs of aggressive behavior
  • Implement strategies to manage angry and aggressive employees effectively
  • Use mediation and other approaches to handle high-risk situations and conflicts

Who is this Training Course for?

This course is ideal for a range of professionals who deal with team dynamics, employee relations, and workplace safety, including:

  • HR Professionals looking to prevent workplace violence and aggression
  • Line Managers responsible for team well-being and conflict resolution
  • Supervisors and Team Leaders who manage day-to-day operations and interactions
  • Senior Managers responsible for compliance, investigations, and disciplinary actions
  • Individuals involved in hiring decisions who need to assess and prevent conflicts in the workplace
Learning Approach

How will this Training Course be Presented?

The Understanding Workplace Conflict and Aggression Training Course will utilize a blend of adult learning techniques, ensuring an engaging and comprehensive learning experience. The training is interactive and incorporates various proven methods for effective learning retention, such as:

  • Group discussions and practical exercises
  • Self-assessments and case studies
  • Video-based learning
  • Input from an experienced facilitator with real-world insights

Throughout the course, participants will develop practical skills to identify and manage conflict and aggression in the workplace. The training ensures that delegates leave with actionable knowledge that can immediately improve their ability to handle high-risk situations.

The Course Content

The Psychology of Aggression

  • Different forms of aggression
  • Assertive, submissive, manipulative and aggressive response styles
  • Personality clashes explained
  • Behavioural ways of reacting to aggression
  • Seeing ‘red’ – losing control

Bullying, Harassment and Controlling Behaviour

  • Understand bullying and harassment
  • Explore and recognise the impact of bullying on individuals, teams and work culture
  • Learn practically based strategies for handling bullying situations
  • What is controlling behaviour?
  • The manager’s role

Who Are the Likely Victims?

  • How lack of diversity and inclusion contributes to aggression
  • Female victims
  • The ‘pack’ mentality
  • Is it merely a male problem?
  • Developing a positive culture

Spotting the Warning Signs

  • Developing an early warning system
  • Management action to intervene
  • How to de-escalate a situation
  • How behaviour breeds behaviour
  • Managing unpredictability (drugs, alcohol, mental health)

Review of Techniques

  • The importance of staying calm and in control
  • Verbal and non-verbal techniques
  • When to get further assistance
  • Introducing Workplace Mediation
  • Legal implications
Recognition

Certificate

  • • AZTech Certificate of Completion for delegates who attend and complete the training course.
Qualifications & Endorsements

Accreditation

HRCI

The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Collaborations

In Partnership With

Anderson

Frequently Asked Questions

Absolutely. AZTech offers customised in-house training where this course can be tailored to your organisation's specific needs, objectives, and industry context. Please contact us directly to discuss your requirements.

Yes. This Understanding Workplace Conflict and Aggression is offered in a classroom setting across multiple international locations as well as in a live online format, giving participants the flexibility to choose the option that best suits their schedule and learning preference.

AZTech courses are conducted in carefully selected 5-star hotels or 4-star premium hotels in the host city, featuring fully equipped, professional training rooms. Participants will enjoy coffee breaks and snacks throughout the day, as well as a complimentary lunch provided after each training session.

This Understanding Workplace Conflict and Aggression training course is designed for professionals at all levels who wish to enhance their knowledge and skills in this subject area. It is suitable for managers, team leaders, specialists, and anyone looking to advance their career and professional development.

AZTech provides round-the-clock support to assist you with any enquiries. You can reach our team 24/7 by phone at +971 50 195 5668, by email at [email protected], or by visiting our website at www.aztechtraining.com. Our dedicated training consultants are always on hand to help you with course selection, registration, scheduling, and any other questions you may have.

There are no formal prerequisites for this Understanding Workplace Conflict and Aggression course. It is open to all professionals regardless of their background or experience level, though a basic understanding of the subject area may be beneficial.

AZTech courses are delivered using a highly interactive and practical methodology, combining presentations, group discussions, real-world case studies, exercises, and workshops to ensure participants can immediately apply what they have learned in their professional environment.

Yes. Participants who successfully complete the course will receive an AZTech Certificate of Completion. This course may also be eligible for Training credits, which will be indicated in the course details.

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