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In-House Training About Us
A PMI Approved Training Course

Operational Excellence in Project Management During and After Crisis

Achieving Organisational Strategy

Certified & Accredited By
PMI
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Why Choose Us

The Operational Excellence in Project Management During and After Crisis Course gives project managers, team leaders, and technical professionals a comprehensive, practically grounded framework for managing projects through and beyond crisis covering project initiation, team leadership, planning, risk management, monitoring and control, and project closure within the specific context of operating under crisis conditions.

Managing projects during a crisis demands more than standard project management competence. Uncertainty is higher, team dynamics are more complex, communication requires greater care, change happens faster, and the stakes for getting risk management and monitoring right are significantly elevated. Professionals who apply operational excellence disciplines in these conditions with strong fundamentals, clear structures, and adaptive leadership deliver measurably better project outcomes.

This course addresses every stage of the project lifecycle through a crisis and recovery lens — from organisational vision alignment and stakeholder management through team building under pressure, safe communication, conflict handling, planning and scheduling fundamentals, risk management, S-curve monitoring, earned value management, and structured project closure and hand-over.

The Operational Excellence in Project Management During and After Crisis Course is built for project professionals who want the knowledge, leadership tools, and governance disciplines to manage projects with excellence regardless of the external conditions they face.

Why Choose Operational Excellence in Project Management During and After Crisis
Course Goals

What are the Goals?

The Operational Excellence in Project Management During and After Crisis Course is designed to develop comprehensive project management capability across the full lifecycle — from initiation and team leadership through planning, risk management, monitoring, and closure with a specific focus on operational excellence during and after crisis conditions.

By the end of this course, participants will be able to:

  • Explain organisational vision, mission, and strategy as the context for project selection and initiation
  • Define projects, project management, and project stakeholder roles and apply project startup and mission definition principles
  • Select project managers effectively and build, empower, and lead project teams with safe communication and conflict handling capability
  • Apply project planning fundamentals including work definition, sequencing, duration estimation, and acceleration techniques
  • Select and apply appropriate project communication tools to planning outputs
  • Estimate project costs, apply risk management processes, tools, and techniques, and design monitoring and control systems using S-curves
  • Implement change control systems and apply audit and meeting management principles
  • Establish project baselines as the foundation for performance measurement
  • Apply Earned Value Management to project monitoring and progress reporting
  • Close projects effectively including hand-over to operations, success evaluation, and lessons learned

Who is this Training Course for?

The Operational Excellence in Project Management During and After Crisis Course is designed for project managers, team leaders, technical professionals, and project practitioners who manage or contribute to projects in environments affected by crisis, disruption, or significant uncertainty and who want a structured, practical project management foundation that delivers operational excellence under pressure.

This course is suitable for:

  • Project managers responsible for end-to-end project delivery in crisis-affected or post-crisis environments
  • Team leaders and supervisors who lead project teams under conditions of uncertainty, remote working, or operational disruption
  • Technical and operational professionals who manage projects alongside functional responsibilities in complex, changing environments
  • PMO professionals who support project delivery governance during and after crisis conditions
  • Programme managers overseeing multiple projects in environments where crisis has disrupted normal delivery patterns
  • Risk management professionals applying risk governance and monitoring disciplines to projects in high-uncertainty environments
  • Graduate project management professionals building a practical foundation in project management with crisis resilience built in
  • Any professional responsible for project delivery who wants to develop operational excellence capability applicable in both normal and disrupted conditions
Learning Approach

How will this Training Course be Presented?

The Operational Excellence in Project Management During and After Crisis Course is delivered through a structured, lifecycle-aligned learning approach that moves from organisational context and project initiation through team leadership, planning, risk management, and monitoring to project closure and evaluation. Each day addresses a distinct project management domain, with crisis and recovery context woven throughout to ensure the learning is directly applicable to challenging operational conditions.

Practical discussions, risk management tool application, S-curve and EVM exercises, and project closure frameworks are integrated throughout, ensuring delegates connect project management fundamentals to the real conditions they face in crisis-affected project environments.

Delivery methods include:

  • Instructor-led sessions covering project management fundamentals, team leadership, planning, risk management, monitoring, and closure
  • Project initiation and stakeholder discussions applying vision, mission, and project selection alignment to crisis context
  • Team building and leadership sessions examining project manager selection, delegation, safe communication, and conflict management under pressure
  • Project planning and scheduling sessions applying work definition, sequencing, duration estimation, and acceleration techniques
  • Project closure and hand-over sessions applying hand-over, success evaluation, and lessons learned disciplines

The Course Content

Understanding the Starting Point

  • Organisation Vision, Mission & Strategy
  • What is a pandemic? What is a project? What is project management?
  • Project roles and stakeholders
  • How are projects selected?
  • Project start up: Initiation and understanding the project mission

The Project Manager’s Role, Responsibilities and Team

  • Selection of the Project Manager
  • Project team building and empowerment
  • Delegating with confidence
  • Safe communication with the project team
  • Safe project team leadership
  • Conflict handling

Project Planning and Scheduling

  • What is project planning?
  • What work has to be done?
  • In what order will the work be done?
  • How long will work take?
  • Who do we want to undertake the work, including acceleration techniques?
  • What tools can we use to communicate our plans?

Risk Management and Baselining

  • How much will the project cost?
  • Risk Management processes, tools and techniques
  • Designing the monitoring and control system using S curves
  • Introducing a change control system
  • Audits and other types of meetings
  • Baselining

Monitoring and Control, Evaluation, Reporting, Closure & Hand-over

  • The monitoring and control processes - overview
  • Understanding Earned Value Management to monitor projects
  • Reviewing what has been achieved and reporting progress
  • Project hand-over to operations
  • Has my project been a success?
  • Lessons learned
Recognition

Certificate

  • • AZTech Certificate of Completion for delegates who attend and complete the training course.
Qualifications & Endorsements

Accreditation

PMI

AZTech is an official PMI Authorized Training Partner (ATP). All applicable project management courses are pre-approved by the Project Management Institute, allowing participants to earn the necessary PDUs and Contact Hours for certification and recertification.

Collaborations

In Partnership With

Anderson Copex Coventry

Frequently Asked Questions

A general familiarity with project environments is helpful but not required. The course begins with project management fundamentals — including definitions, project roles, stakeholder management, and project startup — before advancing to team leadership, planning, risk management, and monitoring. Delegates from any professional background who manage or contribute to projects in challenging or uncertain conditions will find the content structured accessibly and directly applicable.  

Day 3 covers project planning fundamentals, examining how to define the work to be done, sequence it appropriately, estimate durations realistically, identify who should undertake each element, and apply acceleration techniques when schedule pressure demands it. Delegates also examine the communication tools available for presenting plans to project teams and stakeholders, developing the planning discipline to produce schedules that are realistic, well-communicated, and genuinely useful for managing delivery under crisis conditions.  

S-curves are graphical representations of cumulative project cost or progress plotted against time — providing a visual performance monitoring tool that shows whether a project is tracking ahead of, on, or behind its planned baseline. Day 4 covers S-curve design and application, giving delegates the monitoring design capability to build visual control systems that make project performance visible at a glance and support early intervention decisions before deviations become unrecoverable.  

Day 2 focuses on the project manager's role and team management, examining team building and empowerment, confident delegation, safe communication within the project team, and conflict handling — with specific attention to the unique challenges of maintaining team cohesion, trust, and performance under the pressure of crisis conditions. Delegates develop the leadership awareness that the most technically sound project plan delivers no value if the team is not aligned, motivated, and communicating effectively.  

Risk management is addressed within Day 4, covering risk management processes, tools, and techniques applicable to projects with elevated uncertainty profiles. Delegates develop the risk management capability to identify, assess, and respond to project risks systematically — building the proactive risk discipline that prevents manageable risks from becoming project crises, and the contingency planning readiness to respond effectively when they do materialise.  

Earned Value Management is addressed within Day 5, applying EVM principles to project performance measurement and progress reporting in a practical, accessible way. Delegates develop the EVM literacy to calculate and interpret the cost and schedule performance indicators that reveal whether a project is truly on track — rather than relying on percentage completion estimates that frequently misrepresent actual project status. This capability is particularly valuable in crisis conditions where performance visibility is critical.  

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