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In-House Training About Us
An HRCI Pre-Approved Training Course

Mastering Fact-Finding and Investigation

Building Internal Capacity to
Effectively Deal with Workplace Complaints

Certified & Accredited By
HRCI
Course Options

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Need a tailored solution or group booking discount? Contact our course advisors.

Why Choose Us

The Mastering Fact-Finding and Investigation Training Course is essential for any organization that values transparency and fairness when addressing allegations. Without a thorough, impartial investigation, allegations of misconduct, poor performance, or grievances may be undermined by perceptions of bias or unfairness. This course provides critical skills to ensure your investigations are objective and transparent, free from the risk of favoritism, intimidation, or conflicts of interest.

Participants will learn to effectively navigate the complexities of workplace investigations, focusing on how to approach sensitive issues with neutrality and professionalism. This training ensures that all stages of an investigation, from planning to interviewing and reporting, are handled with the utmost integrity. Whether you're new to conducting investigations or seeking a refresher, this course will help you develop best practices that align with legal standards and industry norms.

By attending this course, delegates will explore:

  • The role of the independent investigator
  • Techniques to overcome personal biases and reservations
  • The importance of impartiality and objectivity throughout the investigation process
  • Approaches for dealing with difficult personalities and challenging situations
Why Choose Mastering Fact-Finding and Investigation
Course Goals

What are the Goals?

Upon completing the Mastering Fact-Finding and Investigation Training Course, participants will be able to:

  • Develop a comprehensive investigation plan that adheres to organizational policies and legal frameworks
  • Address issues of confidentiality, anonymity, and the role of third parties during interviews
  • Effectively prepare for and conduct investigatory interviews, ensuring fairness and transparency
  • Assess evidence impartially, ensuring that all relevant facts are considered
  • Write clear, concise reports and conduct thorough internal investigations

Who is this Training Course for?

The Mastering Fact-Finding and Investigation Training Course is designed for professionals across various industries, particularly those involved in handling workplace disputes, misconduct, and grievances. This course will be especially beneficial for:

  • Employee Relations Specialists
  • Negotiation and Mediation Professionals
  • Occupational Health Staff
  • HR Generalists and Managers
  • Line Managers responsible for conducting investigations
  • Employee Representatives and Union Members

This course is ideal for anyone looking to enhance their ability to manage investigations with fairness, accuracy, and professionalism.

Learning Approach

How will this Training Course be Presented?

This Mastering Fact-Finding and Investigation Training Course will be delivered using a range of interactive adult learning methods, ensuring maximum engagement and retention of knowledge. The course utilizes hands-on exercises, role-playing, self-assessments, group discussions, and instructor-led input.

Participants will engage in practical scenarios that reflect real-life challenges faced during investigations, enabling them to build the confidence and skills required to handle sensitive situations effectively. The course also includes:

  • Group exercises focused on practical application of key concepts
  • Role-play sessions to develop interview skills
  • Tutor feedback to refine investigation techniques
  • Interactive discussions to address common challenges

By the end of the training, participants will be equipped with the tools needed to conduct thorough, impartial investigations and report findings in a professional manner.

The Course Content

The Organisational Context

  • Nature of Inherent Workplace Conflict
  • Understanding Employee Relations
  • Management Interventions to Minimise Conflict
  • Strategic Importance of Investigations
  • When are Investigations Needed
  • Skills of Suitable Investigators

Best Practice and the Legal Framework

  • Concept of Natural Justice
  • Test of Reasonableness
  • Clarifying Policy and Ensuring Transparent Procedure
  • Facts v Truth
  • The ACAS Recommendations
  • Defining Harassment, Bullying and Unfair Discrimination

Planning the Investigation

  • Selecting Candidates
  • The Responsibilities of the Effective Investigator
  • Clarifying the Purpose and Limits of the Investigation
  • Background Research – Requesting Relevant Documents
  • The Order of Interviews
  • Practical Session 

The Course and Format of the Interviews

  • Central Nature of the Interviews
  • Ensuring a Fair Hearing - Corroborating the Facts
  • Permission to Electronically Record
  • Challenge of Discriminating Between Opinion and Interpretation
  • Weighing up – Likelihood of Events and Actions
  • Practical Session

Best Practice Reports

  • Format Template and Style Guide
  • Deciding What Needs to be Included
  • Issues of Confidentiality
  • Summarising and Drawing Conclusions
  • Recommended Outcomes
Recognition

Certificate

  • • AZTech Certificate of Completion for delegates who attend and complete the training course.
Qualifications & Endorsements

Accreditation

HRCI

The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Collaborations

In Partnership With

Anderson Coventry

Frequently Asked Questions

Absolutely. AZTech offers customised in-house training where this course can be tailored to your organisation's specific needs, objectives, and industry context. Please contact us directly to discuss your requirements.

Yes. This Mastering Fact-Finding and Investigation is offered in a classroom setting across multiple international locations as well as in a live online format, giving participants the flexibility to choose the option that best suits their schedule and learning preference.

AZTech courses are conducted in carefully selected 5-star hotels or 4-star premium hotels in the host city, featuring fully equipped, professional training rooms. Participants will enjoy coffee breaks and snacks throughout the day, as well as a complimentary lunch provided after each training session.

This Mastering Fact-Finding and Investigation training course is designed for professionals at all levels who wish to enhance their knowledge and skills in this subject area. It is suitable for managers, team leaders, specialists, and anyone looking to advance their career and professional development.

AZTech provides round-the-clock support to assist you with any enquiries. You can reach our team 24/7 by phone at +971 50 195 5668, by email at [email protected], or by visiting our website at www.aztechtraining.com. Our dedicated training consultants are always on hand to help you with course selection, registration, scheduling, and any other questions you may have.

There are no formal prerequisites for this Mastering Fact-Finding and Investigation course. It is open to all professionals regardless of their background or experience level, though a basic understanding of the subject area may be beneficial.

AZTech courses are delivered using a highly interactive and practical methodology, combining presentations, group discussions, real-world case studies, exercises, and workshops to ensure participants can immediately apply what they have learned in their professional environment.

Yes. Participants who successfully complete the course will receive an AZTech Certificate of Completion. This course may also be eligible for Training credits, which will be indicated in the course details.

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