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Masterclass for Executive Secretaries and PA’s

Competent, Calm and Creative Executive Support

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Why Choose Us

The Masterclass for Executive Secretaries and PA's Course gives executive assistants, personal assistants, and senior secretaries the advanced skills, professional confidence, and strategic thinking needed to operate as genuine partners to the leaders they support — and to expand their influence and impact across the organisation.

The role of the modern EA and PA has evolved significantly. World-class executive support professionals are no longer purely administrators — they are strategic contributors who manage complex relationships, lead communication across teams, resolve conflict, drive efficiency, and represent the executives they work with at every level of the organisation.

This course addresses that evolution directly — covering personal branding, advanced communication, executive team dynamics, performance management, time management, stress resilience, emotional intelligence, and presentation skills across five intensively practical days.

The Masterclass for Executive Secretaries and PA's Training is built for professionals who are ready to move beyond their current role definition and step into the full potential of what a world-class executive support professional can deliver.

Why Choose Masterclass for Executive Secretaries and PA’s
Course Goals

What are the Goals?

The Masterclass for Executive Secretaries and PA's Course is designed to develop the full professional capability of executive support professionals — from strategic partnership and communication excellence through to management skills, resilience, and personal leadership.

By the end of this course, participants will be able to:

  • Identify the skill set of a world-class EA/PA and develop a clear personal brand and professional identity
  • Understand leadership styles and develop more effective, tailored approaches to supporting their manager
  • Build confidence, develop assertiveness, and communicate effectively across different communication styles
  • Influence through both verbal and non-verbal communication and apply effective listening and questioning techniques
  • Work effectively within executive team dynamics — understanding working styles, delegation, and feedback
  • Apply problem-solving frameworks and use coaching and mentoring approaches to inspire and motivate others
  • Manage performance, run effective meetings, and apply strong time management disciplines
  • Resolve conflict constructively and refine influencing skills across complex organisational relationships
  • Manage stress effectively and develop emotional intelligence and resilience under pressure
  • Deliver confident, memorable presentations and prepare effectively for performance appraisals

Who is this Training Course for?

The Masterclass for Executive Secretaries and PA's Training is designed for executive assistants, personal assistants, and senior administrative professionals who want to elevate their professional capability, expand their organisational influence, and develop the management and leadership skills that define world-class executive support.

This course is suitable for:

  • Executive assistants and personal assistants supporting senior leaders and C-suite executives
  • Senior secretaries and administrative professionals looking to formalise and advance their skills
  • EA and PA professionals seeking to expand their role and increase their strategic contribution
  • Executive support professionals preparing for greater responsibility or a transition into management
  • Administrative team leaders responsible for supporting and developing others within their function
  • Professionals in coordinator or office management roles building toward EA or PA positions
  • Executive assistants returning to the profession who want to update and strengthen their skills
  • Any professional in a support role who wants to operate with greater confidence, influence, and impact
Learning Approach

How will this Training Course be Presented?

The Masterclass for Executive Secretaries and PA's Course is delivered through an engaging, highly interactive learning experience that combines personal development with practical professional skills. The course progresses from strategic partnership and communication through to management capability, resilience, and personal presence — building a complete and connected professional toolkit across five focused days.

Self-reflection, peer learning, and practical skills exercises are central to the course design — creating a supportive environment where delegates can build confidence as well as capability.

Delivery methods include:

  • Instructor-led sessions covering EA/PA skill frameworks, leadership styles, communication models, and management tools
  • Personal brand development exercises helping delegates define and articulate their professional identity and value
  • Communication skills workshops practising assertiveness, non-verbal influence, active listening, and questioning techniques
  • Executive team dynamics sessions exploring working styles, team roles, delegation, and feedback in an executive environment
  • Time management and meeting effectiveness workshops applying practical tools for managing complex executive schedules and agendas
  • Resilience and emotional intelligence sessions developing stress management capability and self-awareness under pressure

The Course Content

Building a Strategic Partnership with your Manager

  • Orientation, Introductions and scene setting
  • The skill set of a world class EA/PA
  • Identifying and understanding Leadership Styles
  • Recognising more effective ways to support your manager
  • Developing a personal brand
  • Understand how to develop and expand your role

Making an Impact through Excellent Communication Skills

  • Building Your Confidence
  • Developing assertiveness without causing offence
  • Understanding and working with different Communication styles
  • How to influence through non-verbal communication
  • Effective Listening and Questioning
  • Expanding your influence and effectiveness

Blending with the Executive Team

  • Understanding and working with different working styles
  • Understanding Team dynamics
  • The fundaments of making an impact
  • Delegation, feedback and building a motivated team
  • Problem Solving and making the best decisions
  • Using Coaching and Mentoring to inspire and motivate

Refining your Role & Increasing your Management Potential

  • Understanding the basics of performance management
  • Running effective meetings
  • Effective Time Management
  • When things go wrong – how to resolve conflict
  • Refining your Influencing skills
  • Expanding your toolbox of management skills

The Calm and Creative Executive Assistant

  • Gain and understanding of the main causes of stress
  • Develop the tools to make stress manageable
  • Refining confidence and belief in oneself
  • Developing emotional intelligence and resilience at work
  • Appraisals and how to prepare for them
  • Making a memorable presentation
Recognition

Certificate

  • • AZTech Certificate of Completion for delegates who attend and complete the training course.
Collaborations

In Partnership With

Anderson Copex Coventry

Frequently Asked Questions

This course is designed for executive assistants, personal assistants, senior secretaries, and administrative professionals who support senior leaders and want to develop a world-class level of professional capability. It is equally valuable for those newer to EA and PA roles building their foundation and for experienced professionals seeking to refresh, advance, and formalise their skills.  

Day 1 focuses entirely on the strategic partnership between an EA or PA and the executive they support — covering how to identify and understand different leadership styles, recognise more effective ways to provide support, and develop a personal brand that builds credibility and trust. Delegates leave with a clearer understanding of how to position themselves as strategic contributors rather than purely administrative resources.  

Yes. Delivering a memorable presentation is addressed on Day 5 — helping delegates build the confidence, structure, and delivery skills needed to present effectively at any level of the organisation. For executive support professionals who increasingly represent their managers and organisations in meetings and briefings, strong presentation capability is a direct professional asset.  

Prior experience in an executive support role is helpful but not essential. The course is structured to be relevant and valuable across experience levels — introducing core EA and PA skill frameworks before advancing to leadership, management, and personal development topics. Delegates new to executive support will build strong foundations, while experienced professionals will deepen and formalise their existing capability.  

Day 3 focuses on executive team dynamics — covering how to understand and adapt to different working styles, how team dynamics affect performance, the fundamentals of making an impact at the executive level, and how to use delegation, feedback, and coaching to contribute to a motivated, high-performing team. Delegates develop the awareness and interpersonal skills to navigate executive environments with greater effectiveness and confidence.  

Performance appraisals are covered directly within Day 5 — giving delegates a clear framework for preparing for appraisal conversations, articulating their contributions confidently, and identifying the development goals that will support their continued growth. Combined with the personal branding work from Day 1, delegates leave with a stronger ability to advocate for themselves professionally.  

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