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In-House Training About Us
An HRCI Pre-Approved Training Course

Managing Employee Performance, Behaviour & Attitudes

Dealing with People Issues & Difficulties in the Workplace

Certified & Accredited By
HRCI
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Why Choose Us

The Managing Employee Performance, Behaviour & Attitudes Training Course is designed to equip managers and leaders with the skills and knowledge to effectively handle employee performance, behaviour, and attitudes in a dynamic workplace. This course offers insights into the latest management strategies and best practices to help you create a high-performance culture within your team.

Performance management is essential for achieving organizational goals and fostering a productive work environment. By understanding the psychological drivers behind employee behaviours, leaders can motivate and guide their teams to meet both individual and organizational objectives. This training course will provide you with the tools to navigate performance challenges and enhance employee engagement through effective communication, feedback, and emotional intelligence.

Whether you're transitioning from a technical expert to a leadership role, or aiming to refine your people management skills, this course will help you gain a deeper understanding of human behaviour, performance dynamics, and leadership techniques. With a focus on both personal and professional growth, this course will enhance your ability to manage teams and improve overall organizational performance.

Why Choose Managing Employee Performance, Behaviour & Attitudes
Course Goals

What are the Goals?

By the end of the Managing Employee Performance, Behaviour & Attitudes Training Course, participants will be able to:

  • Understand the fundamental principles of performance management
  • Recognize the factors contributing to performance decline and how to address them
  • Evaluate group dynamics and their impact on team performance
  • Differentiate between talent management and succession planning
  • Identify and apply key Emotional Intelligence (EI) competencies
  • Develop a business case for effective performance appraisals

Participants will gain practical skills and strategies that they can implement immediately in their roles to drive team success and improve organizational performance.

Who is this Training Course for?

This Managing Employee Performance, Behaviour & Attitudes Training Course is ideal for a wide range of professionals, including:

  • Leaders and Managers across all industries
  • HR professionals and Learning & Development specialists
  • Engineers, Project Managers, and Technical Leads transitioning into leadership roles
  • Professionals new to managing people or those looking to enhance their understanding of human behaviour
  • Individuals recently promoted to managerial or leadership positions

This course is perfect for anyone who wants to improve their leadership effectiveness by mastering employee performance management, behaviour, and attitudes.

Learning Approach

How will this Training Course be Presented?

The Managing Employee Performance, Behaviour & Attitudes Training Course will be delivered using a variety of proven adult learning methods to ensure optimal understanding and engagement. These techniques include:

  • Interactive trainer-led sessions with group discussions
  • Real-life case studies and practical exercises
  • Role-playing and small group activities for hands-on learning
  • Short video presentations and feedback sessions
  • Coaching and feedback tailored to each participant’s development needs

This course is designed to provide participants with practical tools and techniques that they can apply immediately in their roles, ensuring a lasting impact on their performance management skills.

The Course Content

Understanding Yourself and Others

  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)

Performance Improvement Planning (PIP)

  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory

Driving Performance through Talent Management

  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management

Giving Feedback and Making Appraisal Work

  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)

Dealing with ‘Difficult’ People

  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.
Qualifications & Endorsements

Accreditation

HRCI

The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Collaborations

In Partnership With

Anderson Coventry