Course Finder
2026 Classroom Training Courses 2026 Online Training Courses 2027 Classroom Training Courses 2027 OnlineTraining Courses
In-House Training About Us
An Intensive Professional
Development Training Course on

Managing Conflict with Emotional Intelligence

Applying Interpersonal Skills to Bring About Resolution

Course Options

How would you like to proceed?

Need a tailored solution or group booking discount? Contact our course advisors.

Why Choose Us

Emotional intelligence is a powerful tool for navigating relationships and resolving conflicts, both in professional and personal settings. The Managing Conflict with Emotional Intelligence Training Course provides you with the skills necessary to understand, manage, and resolve conflicts effectively by leveraging emotional intelligence (EI). The course focuses on self-awareness, self-regulation, and empathy—key elements of EI—to enhance your ability to address conflict in a constructive way.

As conflicts are inevitable in any workplace, understanding how to manage emotions and interactions is essential for fostering healthier and more productive relationships. This course encourages you to assess your own emotional responses and behaviors before equipping you with practical strategies to manage your emotions and the emotions of others. By applying EI, you’ll be able to resolve disputes, communicate more effectively, and strengthen team dynamics. Leaders and managers who master emotional intelligence are better equipped to influence and guide others through difficult conversations and conflicts.

The Managing Conflict with Emotional Intelligence Training Course will help you:

  • Understand how emotions affect relationships
  • Apply emotional intelligence to improve conflict resolution
  • Enhance leadership and communication skills
  • Cultivate successful business relationships
Why Choose Managing Conflict with Emotional Intelligence
Course Goals

What are the Goals?

By the end of the Managing Conflict with Emotional Intelligence Training Course, participants will be able to:

  • Understand and develop personal and interpersonal skills when dealing with people.
  • Identify ways to apply emotional intelligence in building successful business relationships.
  • Control emotions effectively during stressful situations.
  • Demonstrate methods for influencing others positively.
  • Read and interpret the emotions of others to manage relationships successfully.

Who is this Training Course for?

This Managing Conflict with Emotional Intelligence Training Course is designed for professionals across various industries who are looking to enhance their emotional intelligence and conflict resolution skills. It will benefit:

  • Managers aiming to strengthen their leadership and interpersonal skills
  • Individuals preparing for promotions or leadership roles
  • Professionals looking to refine their ability to influence and collaborate with others
  • Team leaders who want to communicate vision more effectively
  • Those interested in improving their emotional intelligence to navigate workplace challenges
Learning Approach

How will this Training Course be Presented?

The Managing Conflict with Emotional Intelligence Training Course is delivered using a blend of theoretical knowledge, practical exercises, and interactive discussions to enhance learning and engagement. The course content is grounded in well-established psychological principles, with a focus on applying emotional intelligence to real-world workplace scenarios.

The course will utilize:

  • Tools and questionnaires to help participants evaluate their emotional traits
  • Case studies to practice emotional intelligence in conflict resolution
  • Role-playing and group activities to simulate conflict situations
  • Interactive discussions to encourage reflection and knowledge-sharing

By the end of the course, participants will have gained hands-on experience and a toolkit of practical skills to address conflict with emotional intelligence.

The Course Content

When and How Does Conflict Arise in the Workplace?

  • Identifying causes of conflict
  • Our central belief system and inner conflict
  • Conflict resolution models and techniques
  • Managing conflict within teams
  • The emotional context of conflict escalation
  • Workplace conflict avoidance

What is Emotional Intelligence and How can it be Applied?

  • Emotional intelligence in context with management psychology
  • The principles on which emotional intelligence is founded
  • Key factors in intrapersonal skill development
  • How non-verbal signals communicate the emotional state
  • Developing effective questioning and listening to understand emotions
  • Developing language patterns for diffusing conflict

Leading with Emotional Intelligence

  • Principles of leadership and management
  • The importance of communicating vision for emotional engagement
  • How leaders inspire confidence in others
  • Assessing and improving your emotional intelligence
  • How do successful leaders become emotionally savvy
  • Language patterns for influence and motivation

Emotionally Intelligent Conflict Resolution Strategies

  • Separating the people, problems and emotions in a conflict
  • 4 key options for addressing conflict
  • Creating emotionally intelligent relationships
  • Fundamentals of emotional intelligence for conflict resolution
  • Structuring conversations to achieve settlement
  • Unbiased and non-judgemental approaches to resolving conflict

Negotiation Planning for Conflict Avoidance

  • Engagement or avoidance attitudes to conflict
  • Controlling emotional tension in the workplace
  • Principles of negotiation and disagreement
  • Handling difficult conversations
  • Maintaining relationships and repairing when they fail
  • Personal planning for building skills
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.
Collaborations

In Partnership With

Anderson Copex Coventry