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In-House Training About Us
An Intensive Professional
Development Training Course on

First Line Manager

Maximising Your Management Potential

Course Options

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Why Choose Us

First Line Manager Training Course is designed to support professionals stepping into, or currently operating within, one of the most critical roles in any organisation. The First Line Manager acts as the vital link between strategic intent and operational execution, balancing functional accountability with people management responsibilities. As this is often the first formal management role in a career, it is essential that individuals develop the right skills, behaviours, and mindset to succeed and add value quickly.

This training course provides a structured and practical understanding of the First Line Manager role, focusing on leadership behaviours, decision-making, and effective team management. Participants explore problem-solving, creative and critical thinking, and systems thinking to improve workplace decisions and manage operational challenges confidently. Strong emphasis is placed on communication and interpersonal effectiveness, enabling managers to influence others, manage change, and build trust within their teams.

The First Line Manager Training Course also develops essential planning, organising, and performance management skills. Participants learn how to allocate resources effectively, motivate team members, and apply on-the-job coaching techniques to unlock performance. By combining practical tools with interactive learning, this training course equips First Line Managers with the confidence and competence required to maximise their management potential and contribute directly to organisational success.

Why Choose First Line Manager
Course Goals

What are the Goals?

This First Line Manager Training Course aims to develop the core management and leadership capabilities required to perform effectively at the operational level. The training focuses on practical skills that can be applied immediately in the workplace.

By the end of this training course, participants will be able to:

  • Understand the role and responsibilities of the First Line Manager in achieving organisational success.
  • Apply structured problem-solving, critical thinking, and decision-making techniques in work-based situations.
  • Use effective communication and influence skills to build credibility and positive working relationships.
  • Organise, plan, and manage team resources to achieve operational objectives.
  • Apply performance management and coaching techniques to improve individual and team performance.

Who is this Training Course for?

Designed for Professionals in First-Level Management Roles

This First Line Manager Training Course is suitable for professionals working in, or preparing for, first-level management responsibilities across any industry.

This training course will benefit:

  • Managers responsible for operational teams and daily performance.
  • Team leaders coordinating people, resources, and tasks.
  • Supervisors overseeing frontline activities and staff.
  • Newly promoted managers transitioning into leadership roles.
  • Professionals identified as future managers, team leaders, or supervisors.
Learning Approach

How will this Training Course be Presented?

This First Line Manager Training Course is delivered using proven adult learning methodologies to maximise understanding, engagement, and retention. The approach is practical, interactive, and focused on real workplace challenges faced by First Line Managers.

The training approach includes:

  • Facilitated discussions to explore leadership challenges and management responsibilities.
  • Highly interactive exercises to practise problem-solving, communication, and decision-making skills.
  • Relevant case studies and targeted videos to reinforce key learning points.
  • Personality profile assessments to increase self-awareness and leadership effectiveness.
  • Guided feedback from the tutor to support personal development and application planning.

This learning format ensures participants leave with practical tools and a clear plan for applying their new skills in the workplace.

The Course Content

The Role of the First Line Manager

  • Understanding the First Line Manager Role
  • Key Behaviours, Characteristics and Competence
  • Understanding leadership preference style
  • Maximising your personal Power Bases
  • Applying Emotional Intelligence for order
  • Managing change in the workplace

Operational Problem Solving and Critical Thinking Skills

  • Risk analysis and identification of problems
  • Essential work-based problem-solving models and techniques
  • Harnessing the power of Creativity and Innovation
  • Group Think: Application and Analysis
  • Critical and Systems Thinking in work
  • Maximising key decision-making processes

Influencing Others for Success

  • Influence or Persuasion?
  • Defining key personalities in the workplace
  • Mastering powerful Interpersonal techniques
  • Overcoming issues using the Golden Phrase of communication
  • Developing personal authenticity, credibility and trust
  • Managing meetings and handover briefings

Organising and Managing Your Team Resources

  • Time management: ‘Killers and Liberators’
  • Essential Project Planning and Organising skills
  • Allocating resources effectively and efficiently
  • Motivation - defining need to lead others
  • Effective delegation & Job Enrichment
  • Team dynamics and structure for high performance

Managing Others Performance for Operational Excellence

  • Unlocking people performance and potential
  • Setting goals and objectives for increased performance
  • Work place Coaching for maximum results
  • Continuous improvement through individual feedback
  • Practical: Performance Exercise
  • Review and Next Steps
Recognition

Certificate

  • • Wallstreet Development Academy Certificate of Completion for delegates who attend and complete the training course.
Collaborations

In Partnership With

Anderson Copex Coventry